IT Helpdesk support

When talking to support do you get tired of being passed around to different departments never talking to the same person, repeating yourself, talking to people who have little to no understanding of the associated and underlying IT infrastructure?

What do you look for in a support contract? A single point of contact to manage and ensure your questions, or more importantly issues, are resolved in the shortest time frame? A person with whom you know you can trust to ensure they will do everything possible to get your systems back up and running? A consolidated support package, spanning heterogeneous environments that can be tailored to meet your specific requirements!

What we do:

At Origina, our whole technical team, not just the guys dedicated to fronting the support desk, are available and on call 24x7x365 to respond to your issues and problems. And rest assured we will have a detailed understanding of your environment before you utter a word.

How? Typically Origina would have been intimately involved with the rollout of the IT architecture that is being supported. As part of this rollout our services would include comprehensive documentation that details the environment and associated components. If you are a new customer, then at the beginning of any support contract we would allocate time to allow us to become familiar with the environment, document the necessary elements and provide you with the tailored 1st class support that you long for.

If you are looking for bug fixes or need to keep systems up to date with the latest versions and patches, then yes you will still need that software/hardware maintenance package from the vendor, which we can also manage for you. If you are looking to enhance that support, have a single point of contact and ensure that all possible avenues have been explored before you go through the pain of rebooting, upgrading and passing DEV and User acceptance testing, then a tailored Origina Support package will leave you knowing that you've got the best support team that money can buy.

What are the benefits?

• Single point of contact for all related issues & problems
• Tailored packages, you only purchase what you need
• Familiarisation of the environment and documentation produced on commencement of support
• Support team members have an understanding of YOUR environment before any calls are placed
• Ensure all avenues have been explored before resorting to patch upgrades

See related case studies

• Royal & Sun Alliance Case Study
• European Fund Services Case Study
• Department of Education and Skills Case Study
• HSE South-Eastern Region Case Study
• Galway University Hospitals Case Study