Rapid Support

Ever wished that you could leave a problem in someone else's hands and let them resolve the issue for you? Tired of emails bouncing backwards and forwards between various parties looking for further support information? Looking to ask a technical question but can never find the right person when you want to? Wary of security risks if you allow an external person to access your systems remotely? Need someone to work on a problem but can't wait for them to get onsite?

What we do:

Origina's Rapid Support is a highly innovative, simple yet very secure remote access solution that can provide you with immediate access to our qualified technical consultants. Regardless of whether you are a small business looking for Microsoft Windows & Exchange support, or a large corporate enterprise requiring a mix of IT skillsets, Origina's Rapid-Support platform is perfect for your needs.

Using a web browser you can chat to available consultants and ask questions online in real time. However existing customers have gained the most benefit from having the ability to permit remote access to one of our technical consultants to specific elements/programs and watch them diagnose and repair problems that arise on a day-to-day basis. These remote sessions can then be downloaded to allow you to comply with auditing requirements & regulations and also provide you with material to learn from.

So whether you are looking for a second opinion on a problem you are experiencing, or need an experienced consultant to address a high priority issue that can't wait. When coupled with our help desk support and associated SLAs, Origina's Rapid Support is the solution that will allow you invoke remote connectivity to have a certified expert diagnose and deal with the problem or respond to issues as they happen.

What are the benefits?

• Virtually extend your IT support capabilities
• Provide a secure platform to allow immediate access and address issues within your IT systems
• Call upon technical resources when you need them
• Increase efficiency with in your support structure
• Remove the need to have someone travel onsite

In this demo you will see firsthand how Origina assist clients with their rapid support platform.

Support Candidates Online

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Raphael Ardiff

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