Enterprise Technical Support Specialist

Background and Introduction

Origina is one of Ireland’s leading IT consulting, services and outsourcing companies, with some of the best people in the industry in its Dublin and London offices. Established in 1998, we work with government and commercial customers in Ireland, UK, mainland Europe, Caribbean and United States to drive real business value from IT.

Our highly certified IT professionals specialise in some of the world’s leading hardware and software platforms, and our innovative approach – Origina Thinking! - has seen us win numerous high profile awards including the 2010 European IT Excellence Award, ‘SMB Solutions Provider of the Year.’

We are IT infrastructure specialists and our core philosophy is challenging and visionary - making IT the Hero!

The awards that we have won over the last few years show industry recognition and re-iterate our continued effort to ensure we offer the best of breed information consulting services, management and solutions:

Partners

A key factor behind the company’s growth has been the use of partnerships with other technology companies. Currently Origina has partners across a wide range of complimentary areas. The ability to work closely with best of breed partners means that Origina is in a position to offer clients a more complete set of IT solutions. Current Partners include:

• IBM – Premier Partner for Hardware and Software
• Compellent – Partner for Storage Hardware
• Oracle – Partner for Database and Application Server
• Red Hat – Red Hat Ready Partner for our entire Linux services portfolio
• VMware – VMware Enterprise Reseller for the entire range of VMware software offerings
• CommVault - Partner for their full suite of products, including their storage backup and recovery software – “Galaxy/Sympana”

Awards

As a testament to the experience, innovation and quality we bring to the table when delivering complex projects for customers, for the past 4 years we have won consecutive awards:
• ICT Excellence Award Winner 2007 – Project of the year (Private Sector)
• ICT Excellence Award Winner 2008 – Project of the year (Public Sector)
• ICT Excellence Award Winner 2009 – Green IT initiative of the year
• European IT Excellence Award Winner 2010 – Best SMB solutions provider

What are we looking for?

Much of our growth has come from consultancy, training, support and more complex services engagements with new and existing customers. This has allowed us to build up a strong consultancy and services team and make the necessary investments such as our Technology Innovation Centre.
Because of this growth in services work, we therefore want to recruit additional technical consultants who can join our Origina Service Delivery Team to expand our overall services business.

What qualities are we looking for?

Ideally the successful candidate will be currently employed in a similar customer facing support role.
The successful candidate will be delivering a world class technical support service. They will need to have a strong focus on attention to detail, sense of pride in their delivered work, very ambitious, high personal drive and energy, creative when it comes to managing calls or engaged in troubleshooting tasks and not be afraid to take on new challenges.

A strong interest in new computer technology and aptitude to quickly understand new technical concepts and technologies is important for the role. The candidate must also possess excellent communication skills, both spoken and written. Previous presentation experience would be advantageous, but not essential. A strong team player who is able to work effectively within the team and also as an individual will be a key to being successful in the role.

What your Roles & Responsibilities will be as an Enterprise Support Specialist:

• Provide world-class trouble shooting and maintenance for: key enterprise business applications (TSM, MS Exchange, SharePoint, Platespin, CommVault etc.) and their underlying operating systems (Unix, Windows Srv, Linux, etc) enterprise servers and storage systems (SAN and Tape libraries), VMware products (ESX, VirtualCentre), Hyper-V.
• Build up knowledge of our business partner’s technical product line and service offerings, along with future industry products and technologies.
• Ensure customer satisfaction when handling an incident – actively supporting the customer and keeping them up to date though-out an incident lifecycle.
• Ensure that all service level agreements between Origina and their customers are adhered to when managing multiple incidents.
• Contribute to the growth of the support division. New ideas and forward thinking are always encouraged.
• Actively learn and develop individual technical skills and abilities with the support of the senior technical team and external and internal training.

Required Skills:

• Past experience in delivering technical support is a distinct advantage
• Fluent English Speaker
• Must possess excellent problem analysis & troubleshooting skills
• Excellent personal presentation, writing and interpersonal skills
• Educated to Diploma or Degree level on a technical subject
• IT Certification desirable i.e. MCSE, VCP, CCNA, CATE etc
• Being technically proficient and knowledgeable in a broad range of technology areas is key, preferably with any of the following technologies:

- VMware, ESX, VMotion, P2V
- Hyper-V
- Platespin PowerRecon, PowerConvert
- IBM AIX, Sun Solaris, HP-UX
- Microsoft Windows Server, Linux (Red Hat AS, SUSE, Debian)
- HACMP / Veritas / Microsoft Clustering
- Tivoli Storage Manager / Veritas NetBackup / CommVault
- Storage Area Networks (Disk, Tape & Virtualisation)
- Oracle
- Citrix / Wyse Thin Client Solutions
- Cisco / 3COM Networking (Routers, Firewalls, Switches etc)
(Note: The above technical skills are merely a “wish list”, and demonstrate the range of technology areas covered by the company. The successful candidate can expect to gain experience with most, if not all, of the above technology areas during their employment as Technical Consultant with the company)

Benefits:

• Paid Holidays
• Health cover
• Pension Plan
• Permanent Health Insurance
• Bonus

Salary:

• Salary range – 26-30K (incl benefits)
• Dependent on candidate experience

To apply for this position please email Sharon McGuire This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your cover letter and resumé.

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